Introduction
Einstein Activity Capture is meant to sync emails with Salesforce to save time. But many users hit a 1.5 million record limit, which stops Activity 360 reports from working well. This gap leaves teams without important email data for analysis. There is little documentation on workarounds, which makes the problem even more challenging. The following sections explain the issue and offer clear steps to fix it.
Real-world Experience
Here's a real example that shows the common struggle with email reporting.
I've been unable to report on our captured emails because we hit the 1.5 million record limit. I even tried to create a Salesforce case for this feature, but couldn't find any real documentation.
This case mirrors problems seen among many users who rely on Einstein Activity Capture but face blocked reporting due to record limits.
Einstein Activity Capture Solution
The issue usually happens when email records pile up and exceed the limit. One fix involves checking your record counts, archiving old emails, and adjusting capture settings. Sometimes contacting Salesforce support is needed too. Below are the steps needed to resolve this issue:
Assess Email Record Volume
Go to Setup > Data Management > Storage Usage to check your email record count. Confirm if it is over 1.5 million.
Archive Old Records
Use data export tools to archive older email records. This reduces the active count and helps improve report accuracy.
Filter Email Captures
Adjust settings in Einstein Activity Capture to limit captured emails. Filter out non-essential emails to keep counts manageable.
Contact Salesforce Support
If issues continue, raise a support case in Salesforce. Ask about options for lifting the record limit or other workarounds.
Limitations to Consider
While these steps help, they often need ongoing manual management. Archiving can mean losing quick access to older data, and support responses might be slow. This solution may not scale perfectly for very dynamic email flows.
Alternative Solution
It can be really frustrating when Einstein Activity Capture doesn't meet your needs because of email record limits. DryMerge is a helpful alternative that has been created to overcome these issues. DryMerge is an AI-native app that connects with Salesforce and your email and calendar systems so that your information stays up to date accurately. It reviews your emails, extracts the key details you need, and updates your Salesforce records without the problems of hitting record limits. DryMerge works steadily with multiple email accounts and attachments, ensuring that your reporting data stays clear and complete. Its built-in AI picks out the information that matters for your work, making the whole process smoother for you.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
